Shipping Policy

Deliveries to the Kuantan area are made from Mondays through Saturdays, while deliveries to all other areas are made from Monday through Thursday. Unless otherwise specified, deliveries are made Monday through Friday, excluding federal holidays.

It is not possible to schedule deliveries at a specific time.

Despite our best efforts, Yü Nest cannot be held liable if a delivery is delayed owing to circumstances beyond our control, such as the inability to use the delivery provider we normally use.

Please call us at +6011-56599142 if you have not received your order.

VS EXCEL ENTERPRISE currently only ships to West Malaysia. If you live in the specified area, we can deliver to your doorstep.

We reserve the right, at our sole discretion, to substitute a different means of delivery without previous notice.

If your address changes, you must update your address details on the website's ''My Profile'' section to guarantee that no deliveries are sent to the incorrect address. Please ensure that this is completed by 12 am on the day prior to the scheduled delivery. We are unable to issue reimbursements for deliveries sent to the incorrect address without prior notice in line with this paragraph.

The customer is responsible for ensuring that the recipient is present at the delivery address. No refunds will be provided once the products have been delivered to the customer's specified address. If your receiver or you request that a delivery be rescheduled or rerouted, a re-delivery fee will apply based on your recipient's location.

There are no refunds on any of our products.